Terms of Service

1. Introduction and Scope

These Terms of Service govern your access to and use of the Elinluma website and the online shopping services provided through it. Elinluma (hereinafter referred to as “I”) offers customers the ability to browse home and furniture products, place orders, make payments, and contact customer support.

By accessing the website or placing an order, you agree to the terms applicable to your use of the website and your purchase, subject to any rights that cannot lawfully be waived or restricted.

Please review these Terms of Service together with the Shipping Policy, Order Cancellation Policy, Return and Refund Policy, Privacy Policy, and other applicable policies before completing a purchase.

If you do not agree with these terms, please discontinue use of the website. This does not affect any rights or obligations arising from a transaction already entered into.

2. Eligibility and Website Use

You may use this website only in compliance with applicable law and these Terms of Service. If you place an order, you must be legally capable of entering into the relevant purchase agreement. If you are under the age required to enter into a binding agreement in your jurisdiction, you should use the website with the involvement of a parent or legal guardian where appropriate.

You agree to provide accurate, complete, and current information when browsing, placing an order, or contacting customer support. This includes your name, contact details, billing information, and shipping address where applicable.

You must not misuse the website, attempt unauthorized access to its systems, interfere with its operation, submit fraudulent orders, or use the website for unlawful purposes.

I may take reasonable steps to protect the website, customers, and order processing systems when suspicious activity or a security concern is identified. Any restriction on access or order processing will be handled in accordance with applicable law and any rights associated with an existing purchase.

3. Product Information, Availability, and Pricing

I aim to provide clear and accurate product descriptions, photographs, specifications, dimensions, materials, and other relevant information to help you make an informed purchasing decision.

Product appearance may vary slightly because of screen settings, lighting, photographic conditions, or differences between individual materials and finishes. Such variations do not excuse a material discrepancy between a product and its published description.

Product availability may change according to inventory and fulfillment conditions. If an item becomes unavailable or an issue prevents fulfillment after an order is submitted, I will contact you using the information provided with your order and explain the available options, including a refund where applicable.

Prices are displayed in U.S. dollars (USD) unless otherwise indicated. Applicable sales taxes and shipping charges will be disclosed in the order summary before you complete checkout.

If a material pricing, inventory, or product-description error is identified, I will review the affected order and contact you where appropriate. I will not treat an obvious pricing error as an unrestricted right to cancel a binding transaction without regard to applicable law or the circumstances of the purchase. Where an order cannot be honored, I will explain the available options and issue any required refund.

4. Orders and Contract Formation

When placing an order, please review the selected products, quantities, product specifications, shipping address, contact information, and payment details before submitting your purchase.

Submitting an order constitutes an offer to purchase the selected items under the information and terms presented during checkout. An automated order acknowledgment confirms that your order information has been received; it does not necessarily mean that the order has been accepted for fulfillment.

Order acceptance and any resulting purchase agreement will be determined by the checkout terms, subsequent order communications, applicable law, and the circumstances of the transaction.

I reserve the ability to review orders for inventory availability, payment authorization, address accuracy, suspected fraud, and other legitimate fulfillment concerns. If an order cannot be accepted or fulfilled, I will provide appropriate notice and refund any payment collected for the affected order as required.

You are responsible for reviewing your order confirmation and contacting me promptly if you identify an error. Changes may be possible before the order has progressed too far through processing or shipment, but cannot be guaranteed.

5. Payments, Taxes, and Payment Security

Payment must be completed using the payment methods made available at checkout. You authorize the applicable payment provider to process the transaction for the amount displayed in your order summary.

Applicable sales taxes and disclosed shipping charges will be included in the final amount presented before payment is completed.

Payment authorization, settlement, and refund timing may depend on the relevant payment provider, card issuer, or financial institution. I do not control the independent processing schedules of those providers.

Please use the website's designated checkout process and do not send full payment card numbers, card security codes, passwords, or other unnecessary sensitive payment credentials through ordinary email or customer support messages.

If a payment fails, is declined, or requires additional verification, the order may remain unconfirmed or may not proceed to fulfillment until the issue is resolved. Any such action will be handled consistently with applicable law and the terms presented at checkout.

6. Shipping and Delivery

Orders generally require 1–3 business days to process before shipment. After dispatch, standard delivery typically takes an estimated 5–10 business days. These periods are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

The total delivery period depends on processing time, carrier transit time, destination, product availability, and other relevant circumstances.

For shipping coverage, shipping fees, estimated delivery periods, carrier information, tracking instructions, and procedures for delivery problems, please refer to the Shipping Policy.

If a material delay or fulfillment problem arises, I will provide relevant information and any notice or cancellation options required by applicable law.

7. Order Cancellations

Cancellation requests are handled in accordance with the Order Cancellation Policy and the current fulfillment status of the order.

As a standard procedure, you may request cancellation within 48 hours after placing an order, provided it has not been shipped and cancellation can still be completed. A request is not confirmed until I communicate the cancellation outcome, unless applicable law provides otherwise.

If the order has already been dispatched, direct cancellation may no longer be possible. You may then request a return in accordance with the Return and Refund Policy and any applicable consumer rights.

The standard 48-hour procedure does not eliminate cancellation rights that cannot lawfully be restricted. Orders affected by qualifying shipping delays, inability to fulfill, or other circumstances giving rise to cancellation rights will be handled according to applicable requirements.

For instructions and refund processing times, please review the Order Cancellation Policy.

8. Returns, Exchanges, and Product Quality

Returns and exchanges are handled under the Return and Refund Policy. The applicable procedure depends on the reason for the request, the condition of the product, the relevant return period, and any statutory rights that apply.

I offer a voluntary 35-day return period beginning on the recorded delivery date, subject to the published policy conditions. Any statutory withdrawal rights that apply to a particular transaction will be handled separately from the voluntary return procedure.

Elinluma also provides a two-year product quality commitment for eligible products, beginning on the recorded delivery date and subject to the terms of that commitment and applicable law. This commercial commitment does not imply that every product sold in the United States is subject to a universal two-year statutory warranty.

For large furniture that cannot reasonably be returned through ordinary parcel services, the applicable return transportation estimate or reasonable calculation method will be disclosed on the relevant product page or otherwise before the purchase contract is concluded.

Please consult the Return and Refund Policy for eligibility conditions, return shipping costs, large-item return arrangements, exchange procedures, and refund timeframes.

9. Refunds

Refunds will be processed in accordance with the applicable Return and Refund Policy, Order Cancellation Policy, and any mandatory legal requirements.

For accepted order cancellations before shipment, I will generally initiate the refund within 1–3 business days after cancellation is confirmed.

For voluntary returns, I will initiate the refund within 1–3 business days after the returned item has been received, inspected, and accepted.

Where a different statutory refund deadline applies, that deadline takes priority. Refunds will generally be returned to the original payment method unless another method is appropriately agreed upon and permitted.

After I initiate a refund, the time required for funds to appear in your account depends on your bank, card issuer, or payment provider. Any estimate provided for the provider's processing time is not a guarantee.

10. Privacy and Personal Information

I handle personal information in accordance with the Privacy Policy and the requirements applicable to the relevant processing activity.

Information may be processed to administer orders, process payments, arrange delivery, provide customer support, prevent fraud, maintain website security, and meet applicable obligations.

Depending on the circumstances and applicable law, you may have rights concerning access to, correction of, deletion of, or other uses of your personal information.

Where the General Data Protection Regulation (GDPR) or other applicable privacy requirements apply, personal information will be handled in accordance with the relevant requirements.

Please review the Privacy Policy for further information about the categories of information collected, purposes of processing, relevant recipients, retention, transfers, and available privacy rights.

11. Intellectual Property and Website Content

Unless otherwise indicated, the text, photographs, graphics, product images, logos, page layouts, and other content displayed on this website are owned by me or used with appropriate authorization and may be protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping and informational purposes. Except where permitted by law or authorized in writing, you may not reproduce, republish, distribute, modify, commercially exploit, or otherwise use website content without the necessary permission.

Product names, trademarks, logos, and other third-party materials remain the property of their respective owners where applicable.

If you believe content on this website infringes your rights, please contact me with sufficient information to identify the material and explain the concern.

12. Reviews, Submissions, and Customer Communications

When submitting a review, inquiry, photograph, or other content through the website or customer support channels, you are responsible for ensuring that the content is accurate to the best of your knowledge and does not unlawfully infringe another person's rights.

You must not submit fraudulent reviews, misleading statements, unlawful content, malicious code, or information that you are not authorized to disclose.

Any use of customer-submitted content beyond what is reasonably necessary to respond to your request or administer the relevant service will be handled in accordance with the applicable terms and privacy requirements.

I may remove or restrict content where there is a legitimate reason to do so, subject to applicable law. Nothing in this section is intended to prevent honest customer feedback or lawful consumer complaints.

13. Website Availability and Technical Issues

I make reasonable efforts to maintain the availability, functionality, and accuracy of the website. However, interruptions may occur because of maintenance, software updates, connectivity problems, security incidents, third-party service interruptions, or other technical circumstances.

Product listings, inventory information, and website features may occasionally contain errors or become temporarily unavailable. When an issue materially affects an order, I will review the circumstances and take reasonable steps to address it.

I do not guarantee uninterrupted or error-free access to every website feature at all times. This statement does not exclude responsibility for matters that cannot lawfully be excluded or limit any rights arising from a completed purchase.

14. Limitation of Liability

To the extent permitted by applicable law, I am not responsible for indirect or consequential losses that are not reasonably foreseeable and that arise from the use of the website or a transaction.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable liability for fraud, willful misconduct, or other matters that cannot lawfully be excluded.

Nothing in this section limits consumer remedies, express warranty obligations, applicable implied warranties, or other rights that cannot legally be waived or restricted.

Any limitation of liability will be interpreted only to the extent permitted under the law applicable to the relevant transaction.

15. Events Beyond Reasonable Control

Circumstances outside my reasonable control may affect website operations, inventory availability, order processing, or delivery. These may include severe weather, natural disasters, transportation disruptions, public emergencies, or significant interruptions to third-party services.

If such circumstances materially affect an order, I will make reasonable efforts to communicate relevant information and explain the available options.

This section does not excuse any obligation that applicable law requires me to perform, remove a required refund obligation, or restrict a consumer's non-waivable rights.

16. Changes to These Terms

I may revise these Terms of Service when changes to website operations, products, service procedures, or applicable requirements make an update appropriate.

The current version will be published on this page, together with an updated effective date when appropriate. Where notice or consent is required for a material change, I will provide the notice or obtain the consent required by applicable law.

Updates will not retroactively remove rights that have already accrued or alter an existing purchase agreement where doing so would be unlawful.

Please review this page periodically for the latest terms applicable to your use of the website.

17. Governing Law and Dispute Resolution

These Terms of Service and transactions conducted through this website are subject to the laws applicable to the relevant transaction, without excluding any mandatory consumer protection rules that apply in your jurisdiction.

Nothing in these terms requires a consumer to surrender a mandatory right to bring a claim, use an available statutory complaint process, or pursue another remedy that cannot lawfully be restricted.

If you have a concern about an order, payment, delivery, return, or refund, please contact me first so I can review the matter and attempt to resolve it directly.

18. Severability and No Waiver

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure to enforce a provision in a particular situation does not automatically waive the right to enforce that provision in another situation.

19. Contact Information

If you have questions about these Terms of Service, website use, orders, payments, shipping, returns, refunds, or privacy, please contact me using the details below.

Address: 16208 SE 173rd Pl, Renton, WA 98058, United States

Phone: +1 (425) 638-2749

Email: team@elinluma.com

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.