Order Cancellation Policy

1. Overview

At Elinluma (hereinafter referred to as “I”), I aim to make the order cancellation process clear and straightforward. This policy explains when you may request to cancel an order, how cancellation requests are handled, and when refunds are initiated.

Cancellation eligibility generally depends on the time of your request and the current fulfillment status of your order. If you need to cancel an order, please contact me as soon as possible so I can determine whether the order can still be stopped before shipment.

Nothing in this policy limits any cancellation, refund, or other rights that may apply under applicable law.

2. Cancellation Eligibility

2.1 Requests Within 48 Hours

You may request to cancel an order within 48 hours after placing it, provided the order has not been shipped and cancellation can still be completed.

Submitting a cancellation request does not automatically cancel the order. I will check its current status and notify you whether the cancellation has been confirmed.

I recommend submitting your request as early as possible because orders may enter processing, packing, or carrier handover shortly after purchase.

2.2 Requests After 48 Hours

If more than 48 hours have passed since the order was placed, cancellation may no longer be available through the standard cancellation process, particularly if fulfillment or shipping has already progressed.

You may still contact me to ask whether the order can be canceled. I will review its current status and explain the available options.

The 48-hour period is a standard cancellation procedure, not a waiver of any cancellation or refund rights that cannot lawfully be restricted.

2.3 Orders Already Shipped

Once an order has been dispatched or transferred to a carrier, I may be unable to stop the shipment or cancel the order directly.

In that situation, you may contact me for assistance and, where applicable, request a return after delivery in accordance with my Return and Refund Policy.

Any applicable statutory rights or remedies will continue to apply regardless of whether the shipment can be intercepted.

2.4 Delayed or Unavailable Orders

If I cannot ship your order within the delivery timeframe promised at purchase, or within an applicable legally required period, I will provide any required delay notice and explain the available options.

Where applicable law requires or permits cancellation because of a qualifying shipping delay, I will honor the relevant cancellation option and process any required refund within the applicable timeframe. A cancellation request will not be denied solely because the standard 48-hour window has expired where applicable law provides otherwise.

3. How to Request a Cancellation

Step 1: Contact Me

To request cancellation, email team@elinluma.com or call +1 (425) 638-2749 during business hours.

Please provide your order number and the email address or telephone number associated with the purchase. If available, you may also include your order confirmation or payment reference to help me identify the transaction.

Please do not send full payment card numbers, security codes, passwords, or other unnecessary sensitive payment information by email.

Step 2: Order Status Review

After receiving your request, I will review the order status to determine whether cancellation is still possible.

If the cancellation can be completed, I will confirm it using the contact information associated with your order. If the order has progressed too far through fulfillment or has already shipped, I will explain the available alternatives.

Step 3: Confirmation and Next Steps

If cancellation is confirmed before shipment, the order will not be sent and no return shipment will be necessary.

If the order has already shipped, please follow the return instructions provided under the Return and Refund Policy where a return is available.

Please do not treat the order as canceled until I have confirmed the cancellation or applicable law otherwise establishes your right to cancel.

4. Cancellation Refunds and Processing Time

4.1 Refund Method

Approved cancellation refunds will generally be returned to the original payment method used for the order.

For payments made by Visa or Mastercard, the refund will normally be credited to the corresponding card account. If the original payment method is no longer available, please contact me to discuss an appropriate alternative, subject to the payment provider's procedures and applicable law.

4.2 Refund Initiation

For an order cancellation confirmed before shipment, I will initiate the refund within 1–3 business days after confirming the cancellation.

This processing period is my standard operational commitment. Where applicable law requires an earlier refund or a different deadline, the legally required timeframe will take priority.

If an order cannot be fulfilled or a qualifying shipping delay entitles you to a refund, I will process the refund within the applicable timeframe rather than relying solely on the standard cancellation procedure.

4.3 Time for Funds to Appear

After I initiate a refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Refunds commonly appear within 1–3 business days after initiation, although some providers may require additional time. This estimate is not a guarantee of the payment provider's processing speed.

If the refund has not appeared after the expected period, please contact me with your order number and cancellation confirmation so I can help investigate.

5. Important Information About Cancellation Requests

Please provide accurate order details and contact information when submitting a cancellation request. This helps me identify the transaction and review the request efficiently.

Orders may enter fulfillment shortly after purchase, so submitting a request within the first 48 hours does not guarantee that cancellation will be possible.

If a cancellation cannot be completed because the order has already shipped, I will explain the available return options. Return eligibility, return shipping costs, and refund arrangements will be handled under the Return and Refund Policy and any applicable legal requirements.

Any refund due because of a confirmed cancellation will be handled according to Section 4 and the applicable payment and consumer protection requirements.

6. Contact Information

For questions about cancellation eligibility, order status, delayed shipments, or cancellation refunds, please contact me using the details below.

Address: 16208 SE 173rd Pl, Renton, WA 98058, United States

Phone: +1 (425) 638-2749

Email: team@elinluma.com

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.