Shipping Policy

1. Shipping Coverage

At Elinluma (hereinafter referred to as “I”), I currently offer shipping to eligible delivery addresses within the United States. Orders with shipping addresses outside the United States cannot be fulfilled at this time.

Available shipping options may depend on the destination, package dimensions, product availability, and delivery service coverage. Any applicable shipping restrictions will be communicated where relevant during the ordering process.

2. Shipping Fees and Taxes

I offer free standard shipping on orders totaling $65.00 or more before applicable taxes. Orders below $65.00 are subject to a flat standard shipping fee of $8.99.

All prices are displayed in U.S. dollars (USD). Applicable sales taxes are calculated according to the delivery destination and other relevant requirements. Any applicable taxes and shipping charges will be shown in the order summary before you complete your purchase.

Please review the final order total at checkout before submitting payment. No shipping fee or other order charge will be intentionally omitted from the disclosed total.

3. Order Cutoff Time and Business Days

Orders are processed Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.

Orders submitted outside these business hours, on weekends, or on holidays generally begin processing on the next business day. The cutoff time indicates when order processing operations are conducted; it does not constitute a guarantee of same-day processing or shipment.

For shipping estimates, business days exclude Saturdays, Sundays, and applicable holidays unless otherwise stated.

4. Order Processing Time

Orders generally require 1–3 business days for processing before shipment. Processing includes reviewing order information, confirming product availability, preparing the items, and arranging carrier collection.

Processing time is separate from transit time. The processing period may be affected by order volume, inventory availability, payment verification, shipping address issues, or other reasonable fulfillment circumstances.

If an issue is identified that may materially affect fulfillment, I will make reasonable efforts to contact you using the information provided with your order.

5. Estimated Delivery Time

After an order has been shipped, standard delivery typically takes an estimated 5–10 business days.

The estimated total time from order placement to delivery is generally 6–13 business days, consisting of 1–3 business days for processing and 5–10 business days for transit. These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may vary due to the destination, carrier capacity, severe weather, transportation disruptions, address verification, or other circumstances beyond my reasonable control. If a significant delay becomes known, I will make reasonable efforts to provide relevant updates when appropriate.

The applicable shipping estimate and any available delivery information should be reviewed before completing your order.

6. Shipping Carriers

I use established delivery services in the United States, including UPS and FedEx, as well as other suitable carriers when appropriate.

Carrier selection depends on the delivery destination, package size and weight, service availability, and fulfillment requirements. A particular carrier is not guaranteed unless expressly stated during checkout.

Once an order has been dispatched, available carrier and tracking information will be provided through the order confirmation or shipment notification process. Carrier-specific delivery updates are subject to the information made available by the selected service.

7. Order Confirmation and Tracking

After you place an order, I will send an order confirmation email to the email address provided at checkout. The confirmation will include your order number and the available details of your purchase.

When tracking information becomes available, shipment notifications or tracking details will be provided through the applicable order communication process.

You may also visit the “Track Order” page on my website and enter the requested order information, such as your order number and the associated email address or phone number, to view the latest available status.

Tracking information may take some time to appear or update after a package has been handed over to the carrier. If your tracking information remains unchanged for an extended period or you cannot locate your package, please contact me at the details listed below so I can review the situation.

8. Delivery Issues and Order Changes

Damaged, Missing, or Undelivered Packages

If your package arrives visibly damaged, an item is missing, or tracking indicates a delivery problem, please contact me promptly with your order number and a description of the issue. Photographs of the packaging, shipping label, and affected items may help me investigate the matter more efficiently.

If a package appears to have been lost in transit or is marked as delivered but cannot be located, I will review the available order and tracking information and provide assistance with the appropriate next steps.

Where necessary, I may coordinate with the carrier to investigate the shipment. Any resolution will depend on the circumstances and the applicable rights and remedies available to you.

Shipping Address Changes and Order Cancellations

If you need to correct your shipping address or request an order cancellation, please contact me as soon as possible after placing your order.

I will review the request according to the order's current fulfillment status. Changes or cancellations may be possible before processing or dispatch has advanced, but cannot be guaranteed once an order has been packed, shipped, or transferred to a carrier.

If a requested change or cancellation cannot be completed, I will explain the available options where appropriate. Any cancellation, return, or refund will be handled in accordance with the applicable order terms and the relevant policies published on my website.

Address Accuracy and Delivery Access

Please provide a complete and accurate shipping address at checkout, including the street address, apartment or unit number where applicable, city, state, and ZIP code.

If you identify an error after placing an order, contact me immediately. I will make reasonable efforts to correct the information before dispatch, although a change may not be possible once the package has entered the carrier's network.

If delivery is affected by an incomplete address, restricted access, or other address-related circumstances, I will review the available information and explain any practical options. Any additional shipping or redelivery charges will be communicated where applicable before you are asked to pay them.

Nothing in this policy excludes any rights or remedies available to you under applicable law.

9. Package Receipt and Inspection

When your package arrives, you are encouraged to check the outer packaging and the contents for visible damage, missing items, or discrepancies with your order.

If you discover a problem, please contact me promptly with your order number and supporting information so I can investigate and assist you.

Prompt notification and photographs can help facilitate the review, but failure to report an issue immediately will not, by itself, eliminate any rights or remedies you may have under applicable law or the relevant product and return policies.

10. Contact Information

For questions regarding shipping fees, order processing, estimated delivery, tracking information, damaged packages, or address changes, please contact me using the following details.

Address: 16208 SE 173rd Pl, Renton, WA 98058, United States

Phone: +1 (425) 638-2749

Email: team@elinluma.com

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.