Contact Us
At Elinluma, I aim to make shopping for home furnishings clear, convenient, and dependable. If you have questions about a product, need assistance with an order, or would like an update on a delivery, I’m here to help.
1. Customer Support
You can contact me for assistance with product information, order status, payment questions, shipping and delivery, returns, exchanges, cancellations, refunds, or other concerns related to your shopping experience.
For questions about an existing order, please include your order number and the email address associated with your purchase. This helps me locate the relevant information and respond more accurately.
2. Contact Information
Email: team@elinluma.com
Phone: +1 (425) 638-2749
Mailing Address:
16208 SE 173rd Pl
Renton, WA 98058
United States
You may contact me by email or phone during the customer service hours listed below. Written correspondence may be sent to the mailing address above.
3. Customer Service Hours
Monday through Friday
9:00 AM–6:00 PM Eastern Time (ET), excluding applicable holidays.
Messages received outside these hours, on weekends, or during applicable holidays will be reviewed during the next available business period.
I aim to respond to customer inquiries within 1–3 business days. More complex requests may require additional time if further information or investigation is needed.
4. Order and Delivery Assistance
If you have a question about order confirmation, processing, shipping estimates, or tracking information, please provide your order number and the email address or phone number associated with your purchase.
If your package appears delayed, has not arrived, arrives damaged, or contains an incorrect or missing item, please contact me with the relevant order details and a description of the issue. Photographs of visible damage or the items received may also help me assess the situation.
I will review the information provided and explain the available next steps based on the circumstances and the applicable store policies.
5. Returns, Exchanges, Cancellations, and Refunds
If you would like to return or exchange an item, cancel an order, or ask about a refund, please contact me for assistance and review the relevant policy before taking further action.
My voluntary return policy generally allows eligible return requests within 35 days of delivery, subject to the conditions described in the Return and Refund Policy. This voluntary policy does not limit any rights that cannot lawfully be restricted.
Cancellation requests are handled according to the Order Cancellation Policy. Whether a cancellation can be completed may depend on the order status and whether the shipment process has begun.
For return instructions, eligibility requirements, refund procedures, and shipping arrangements, please refer to the applicable Return and Refund Policy, Order Cancellation Policy, and Shipping Policy published on this website.
Please contact me before sending a return package so that I can provide the appropriate instructions. Sending an item to the mailing address above without prior return instructions may delay processing.
6. Product Questions and General Inquiries
If you need clarification about product descriptions, dimensions, materials, availability, or other information before placing an order, please contact me before completing your purchase.
I will do my best to provide clear and relevant information so you can make an informed decision.
7. Privacy and Personal Information
When contacting customer support, please provide only the information reasonably necessary to address your request. For order-related inquiries, an order number and the contact details associated with the purchase are usually helpful.
Please do not send passwords, full payment card numbers, card security codes, or other unnecessary sensitive information by email or phone.
Personal information submitted through customer support will be handled in accordance with the Privacy Policy published on this website.
8. Thank You for Contacting Elinluma
I appreciate your interest in Elinluma and the opportunity to assist you. Whether you are preparing to place an order or need help after a purchase, I will aim to provide a clear, courteous, and helpful response.